Get to Know Me
Passionate about Technology and Innovation Process
Specialization
Cloud Systems Administration & Technical Support
Experience Level
Mid-Level Professional
Education
Computer Science, Wichita State University
Languages
English, Indonesian
Resume
Professional Summary
Google-certified IT specialist with 5+ years of experience supporting Google Workspace, SaaS tools, and cloud systems. I manage user accounts and security, support device and data migrations, and automate routine tasks to help teams work more efficiently.
Contact Information
- Plano, TX 75093
- silversundoro@gmail.com
- https://www.linkedin.com/in/sylvia-sundoro-76bb044/
Professional Experience
Google Workspace Engineer
05/24 - Present
Keelworks Foundation - Oak Harbor, WA
- Manage users, groups, and lifecycle processes at scale, ensuring consistent governance, compliance, and access management.
- Design and implement automation using Google Workspace APIs (Admin SDK, Gmail API), Apps Script, and Python to streamline onboarding, offboarding, reporting, and operational workflows.
- Trigger Google Cloud Tasks and service accounts data processing, real-time notifications with secure IAM role management.
- Provide Tier 3 support and maintain platform stability during high-impact changes, including incident response, root cause analysis, automation enhancements, and complex mail flow troubleshooting (SPF, DKIM, DMARC).
Administrator Functional Coordinator
01/24 - 03/26
Yiddishland – La Jolla, CA
- Developed automated task tracking systems with Google App Script and Slack to ensure timely completion of deliverables.
- Delivered custom solutions for automating reports in Google Sheet and trigger task generation, greatly reducing manual effort.
- Supported Google Workspace tools for end users, providing technical assistance with email setup, file management, and virtual collaboration.
- Integrated Slack with Google Workspace (Sheets, Calendar, Drive) to trigger automated messages, reminders, and task updates.
Software Engineer
05/08 - 10/23
Symplr - Dallas, TX
- Designedautomated nurse staffing using Google Apps Script and Google Sheets, ensuring accurate shift tracking multiple departments.
- Integrated external healthcare data sources via API connections to gather staffing trends, patient needs, and shift availability.
- Worked closely with managers to design workflows for nurse shift optimization, using automated alerts for staffing gaps and shift changes.
- Implemented Google Drive integrations to ensure that staffing data, shift records, and compliance documentation were stored securely.
- Developed real-time Google Sheets dashboards to improve visibility into staffing, availability, and shift coverage.
- Led administration of Okta (SSO, user management) and supported its phased retirement in favor of a more integrated identity solution.
Education
Master of Science in Computer Science
Wichita State University - Wichita,KS
Awarded USA Funds Access to Education Scholarships.
Bachelor of Architecture
University of Tarumanagara - Jakarta, Indonesia
Certifications
Associate Google WorkspaceAdministrator - Google Cloud Certified
2026
Portfolio
Innovative business
performance solutions
We integrate forward-thinking strategies, creative approaches, and state-of-the-art technologies to deliver exceptional customer experiences that drive growth and engage target markets.
View All ServicesCreative branding
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Design systems
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Marketing strategies
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Digital platforms
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Growth acceleration
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Media solutions
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Contact
Contact Info
Our Location
Plano, TX 75093
Phone Number
+1 6678 254445 41
Email Address
silversundoro@gmail.com